We're With You
Claims Assistance
When the unexpected happens, you shouldn't face it alone. Grayan Global Links assists directly with claims across all our underwriting partners — guiding you from first call to final settlement.
Emergency Claims Line
Call us immediately: +254 722 800 803
Step by Step
How the Claims Process Works
Five clear stages — and we're beside you at every one.
1. Report the Incident
Notify us as soon as possible — by phone, WhatsApp or in person at our Ngeka Centre office. The sooner we know, the sooner we act.
2. Submit Your Claim Form
We provide the correct claim form for your underwriter and help you complete it accurately to avoid delays.
3. Gather Supporting Documents
Photos, police abstracts, receipts, medical reports — we'll tell you exactly what's needed for your specific claim.
4. Assessment & Verification
The underwriter assesses the claim. We follow up on your behalf, track progress and keep you informed at every stage.
5. Settlement
Once approved, your claim is settled. We confirm you've received what's due and answer any final questions.
We Handle the Heavy Lifting
You focus on recovery. We focus on your claim.
Our Promise
One Agency, Every Underwriter
Because we place cover with 20+ insurers, your claim may be with any one of them. You don't need to navigate that alone. We coordinate directly with the underwriter on your behalf — submitting, following up and pushing for a fair, timely settlement.
- Direct liaison with all our underwriting partners
- Help completing forms and gathering evidence
- Regular updates on your claim's status
- Honest guidance on what to expect
Start Your Claim Now
Reach us through whichever channel is easiest for you.
Need to file a claim? We're ready.
Call or WhatsApp us now — we'll guide you through every step.